Policies

Grievance Redressal

We take every complaint seriously. Here's how to reach our Grievance Officer.

Last Updated: 11 June 2026

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address any concerns you may have regarding your purchase or our services.

Grievance Officer

Name: Abhijeet Hemant Awagadhe

Designation: Grievance Officer

Email: grievance@awaghade.com

Phone: +91 8225998071

Address:
AH Awaghade Enterprises
103, 1st Floor Akashdeep Complex
Sapna Sangeeta Road
Indore, Madhya Pradesh – 452001

Working Hours: Monday to Saturday, 10 AM to 7 PM IST

What to Include

To help us resolve your grievance quickly, please include:

Your full name and contact details
Order number (if applicable)
Date of purchase
A clear description of your grievance
Supporting documents or photographs (if relevant)
The outcome you're seeking

Response Timelines

Acknowledgement: Within 48 hours of receiving your complaint
Resolution: Within 15 days of receipt, as required by applicable law
Complex cases: We will keep you informed of the status if more time is needed

Escalation

If you are not satisfied with the resolution provided, or if we fail to respond within the stipulated timelines, you may escalate the matter to the National Consumer Helpline at consumerhelpline.gov.in or by calling 1915 (toll-free).

For data protection concerns, you may also approach the Data Protection Board of India established under the Digital Personal Data Protection Act, 2023.

Other Support

For general customer support queries that are not complaints or grievances (e.g., order status, product questions, sizing), please contact our customer care team:

Email: care@awaghade.com
Phone: +91 8225998071